Privacy policy

At Zenijarinorva, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit https://zenijarinorva.com or purchase our furniture products.

1. Information We Collect

Depending on how you use our website, we may collect the following information:

  • Contact information: Name, email address, phone number, and shipping address.

  • Order information: Products purchased, order details, delivery status, payment status, and refund records.

  • Customer communications: Questions, complaints, return requests, and other information you provide when contacting us.

  • Technical information: IP address, browser type, device information, website activity, and security logs.

  • Cookie information: Preferences and website usage data collected through cookies and similar technologies, where enabled.

Payment information may be processed by payment service providers. The information collected and stored depends on the payment method and the provider's practices.

Please provide only information reasonably necessary to complete a transaction or respond to your request.

2. How We Use Your Information

We may use your personal information to:

  • Process orders, payments, deliveries, cancellations, and refunds.

  • Respond to questions, complaints, and customer service requests.

  • Maintain and improve our website and shopping experience.

  • Detect fraud, prevent unauthorized activity, and protect website security.

  • Send promotional communications where permitted by law.

  • Comply with legal obligations and establish, exercise, or defend legal claims.

We process personal information only for appropriate purposes and in accordance with applicable law.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, analyze website performance, and support advertising where applicable.

Strictly necessary cookies may be used to provide services you request. Where required by law, we will obtain consent before activating nonessential cookies or similar technologies.

You may manage available cookie preferences through our website's consent tools, where provided, or through your browser settings. Disabling certain cookies may affect shopping cart functionality, checkout, or other website features.

4. How We Share Information

We may disclose personal information when reasonably necessary to provide our services, fulfill orders, protect our business, or comply with applicable law.

Depending on the services used, recipients may include:

  • Payment processors that handle transactions and refunds.

  • Shipping and delivery providers that fulfill orders.

  • Website hosting and technical service providers.

  • Customer support, security, analytics, or marketing service providers, where used.

  • Government authorities or other parties when disclosure is legally required or necessary to protect legal rights.

We seek to limit disclosures to information reasonably necessary for the relevant purpose. Where appropriate, we use contractual, technical, and organizational measures to protect information handled by service providers.

We do not claim that every third-party disclosure is exempt from the definitions of “sale,” “sharing,” or targeted advertising under applicable U.S. privacy laws. Where required, we will provide applicable opt-out rights and honor valid requests.

5. International Data Transfers

Zenijarinorva operates its website from the United States. Personal information may be transferred to, stored in, or processed in the United States, which may be outside the country where you reside.

The United States may have different data protection laws from those in your country. Where applicable law requires safeguards for international transfers, we will use a legally recognized transfer mechanism appropriate to the circumstances.

Depending on the transfer and applicable law, safeguards may include:

  • Appropriate contractual data protection obligations with relevant service providers or recipients.

  • Standard Contractual Clauses or another legally recognized transfer mechanism where required.

  • Access controls and reasonable technical and organizational security measures.

  • Appropriate restrictions on the use and disclosure of personal information.

Where applicable, we will take additional measures required by law to protect personal information transferred internationally.

6. Data Retention and Security

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including processing orders, providing customer service, maintaining required business records, preventing fraud, and resolving disputes.

Retention periods may vary depending on the type of information and applicable legal requirements. When information is no longer reasonably necessary, we will delete it, anonymize it, or otherwise handle it in accordance with applicable law.

We take reasonable security measures appropriate to the information we handle to help protect it against unauthorized access, disclosure, alteration, loss, or misuse. These measures may include access restrictions, security procedures, and appropriate protections provided through service providers.

No method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we will respond to security incidents in accordance with applicable legal requirements.

7. Your Privacy Rights

Depending on your state of residence and applicable law, you may have the right to:

  • Request access to personal information we maintain about you.

  • Request correction of inaccurate information.

  • Request deletion of eligible personal information.

  • Obtain a copy of certain personal information in a portable format.

  • Opt out of certain sales, sharing, targeted advertising, or profiling activities where applicable.

  • Withdraw consent where processing is based on consent.

  • Appeal a decision concerning a privacy request where required by law.

These rights are subject to applicable legal conditions and exceptions. We may retain information where permitted or required by law, including for transaction records, legal compliance, security, and dispute resolution.

To submit a privacy request, contact us at hello@zenijarinorva.com. We may request information reasonably necessary to verify your identity or authority to make the request. We will handle eligible requests within the time limits required by applicable law.

We will not unlawfully discriminate against you for exercising your privacy rights.

8. Marketing Communications

Where permitted by law, we may send promotional emails about our products or offers.

You may unsubscribe using the instructions included in a marketing email or contact us at hello@zenijarinorva.com.

Unsubscribing from promotional communications will not prevent us from sending necessary messages about orders, deliveries, refunds, security, or customer service.

9. Children's Privacy

Our website is intended for consumers who may lawfully use online shopping services under applicable law. We do not knowingly collect children's personal information in circumstances where such collection requires parental consent or other legal authorization that has not been obtained.

If you believe a child has provided personal information to us in violation of applicable law, please contact hello@zenijarinorva.com. We will review the matter and take appropriate action as required by law.

10. Privacy Complaints and Response Time

If you have a question, concern, or complaint about our privacy practices or the handling of your personal information, please contact us at hello@zenijarinorva.com.

We will acknowledge and provide a substantive response to consumer complaints within 14 calendar days of receipt. If additional time is reasonably necessary to investigate a complex matter, we will communicate with you within that period regarding the status and next steps.

This response commitment does not replace any shorter or otherwise mandatory deadline imposed by applicable law.

11. Your Rights Under Applicable Laws

We seek to comply with applicable U.S. federal and state privacy and data security laws. The specific rights available to you depend on your location, the nature of our activities, and the requirements of the applicable law.

Where the General Data Protection Regulation (GDPR) or another foreign privacy law applies to our processing activities, we will honor the rights and obligations required by that law, including applicable rights relating to access, correction, deletion, restriction, objection, data portability, consent withdrawal, and complaints to a competent supervisory authority.

Nothing in this policy is intended to waive or restrict any privacy right that cannot lawfully be excluded.

12. Changes to This Privacy Policy

We may revise this Privacy Policy when our services, information-handling practices, or legal obligations change. Any revised version will be published on this page.

Where required by law, we will provide additional notice or obtain consent before implementing relevant changes.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise an applicable privacy right, please contact us:

Website: https://zenijarinorva.com

Email: hello@zenijarinorva.com

Phone: +1 (386) 724-3086

Address: 19 Potomac Dr, Palm Coast, FL 32164, USA

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM