Shipping Policy

At Zenijarinorva, we aim to provide clear shipping information and reliable customer support. This Shipping Policy explains our delivery coverage, shipping fees, processing times, delivery estimates, and procedures for shipping-related issues.

1. Shipping Destinations

We ship furniture to eligible delivery addresses throughout the United States, subject to carrier service availability.

Please provide an accurate shipping address, ZIP code, and contact information when placing your order. If you have questions about delivery availability or an existing shipment, contact us at hello@zenijarinorva.com.

2. Shipping Fees

Our shipping fees are based on the total order value:

  • Orders under $100: $10.99 shipping fee.

  • Orders of $100 or more: Free shipping.

Orders totaling exactly $100 qualify for free shipping. The applicable shipping fee will be displayed at checkout. Any shipping charges shown at checkout should be consistent with this policy.

3. Order Processing Time

Our standard order processing time is 1–3 business days. Processing time is separate from transit time and begins according to the schedule below.

  • Orders placed before 6:00 PM local time may begin processing on the same business day.

  • Orders placed after 6:00 PM local time generally begin processing on the next business day.

  • Orders placed on weekends or applicable holidays generally begin processing on the next business day.

Business days are Monday through Friday, excluding applicable holidays. Same-day processing commencement does not guarantee same-day shipment.

4. Shipping Methods and Estimated Delivery

Depending on the order and shipping arrangements, we may use DHL, UPS, or FedEx.

Estimated transit time is 5–10 business days from the actual shipment date.

Shipping stage Estimated time
Order processing 1–3 business days
Transit after shipment 5–10 business days
Total estimated delivery time Approximately 6–13 business days

These timeframes are estimates, not guaranteed delivery dates. Actual delivery may be affected by weather, carrier operations, holidays, address issues, or other circumstances beyond our reasonable control.

We make reasonable efforts to meet our stated timelines. If we cannot ship an order within the applicable promised period, we will provide the notices and cancellation or refund options required by applicable law.

5. Order Tracking

Once your order ships, we will provide available tracking information through an order notification or email.

Tracking updates may take time to appear and are subject to the carrier's systems and scanning procedures. If tracking information has not updated for an extended period, or your order is marked as delivered but has not arrived, please contact us.

To help us investigate, include your order number, tracking number if available, and a description of the issue.

6. Taxes and Customs

Applicable taxes and any shipping-related charges will be handled in accordance with the pricing information presented for your order and applicable law.

Our logistics providers handle applicable customs clearance procedures where required. We do not intend for customers to incur additional customs clearance fees for the normal clearance process described by our shipping arrangements. Any charges that may legally apply will be handled in accordance with applicable law and the actual circumstances of the shipment.

7. Delayed, Damaged, Lost, or Missing Shipments
Shipping Delays

If your order has not arrived within the estimated delivery period, contact us with your order number and available tracking information. We will review the shipment status and assist with the next steps.

Damaged Items

If your furniture arrives damaged, please contact us as soon as reasonably possible. Include your order number, photographs of the item and packaging if available, and a description of the damage.

Please retain the packaging and relevant evidence when reasonably possible while we review your claim. Verified damage will be addressed in accordance with our Returns & Refunds Policy and applicable law. Depending on the circumstances, a resolution may include a return and refund or another appropriate arrangement.

Lost or Missing Shipments

If your shipment appears lost, has not moved through the carrier network for an extended period, or has not arrived within the estimated delivery period, contact us with your order and tracking details.

If tracking shows delivery but you have not received the package, please notify us promptly. We will review the available records and relevant circumstances. A delivery scan will not automatically be treated as conclusive proof that you personally received the item.

Any resolution will be based on the available evidence, our applicable policies, and applicable law.

8. Order Changes, Cancellations, and Address Accuracy
Before Shipment

You may request an address change, order modification, or cancellation by emailing hello@zenijarinorva.com as soon as possible. Requests are subject to the order's processing status and whether the requested change can be completed before shipment.

A request is not confirmed until we notify you that it has been accepted. If a cancellation is approved before shipment, we will refund the amount paid for the canceled order. The time required for the refund to appear depends on your payment provider.

After Shipment

Once an order has shipped, we generally cannot directly cancel or modify it. Carrier redirection or address changes are not guaranteed. If you no longer wish to keep the item, you may request a return under our Returns & Refunds Policy and applicable law.

Customers should verify their full delivery address, apartment or unit number, ZIP code, and contact details before submitting an order. If an address error is discovered, contact us promptly. We will review delivery issues based on the available facts rather than automatically assigning responsibility to either party.

9. Customer Complaints and Support

We aim to handle shipping inquiries and consumer complaints fairly and promptly. We will respond to consumer complaints within 14 calendar days after receipt. If a matter requires further investigation, we will provide an update on its status and the anticipated next steps within that period.

This response commitment does not replace any shorter deadline or other obligation required by applicable law.

Our customer service hours are Monday through Friday, 9:00 AM–6:00 PM local time. Email is the preferred way to submit shipping concerns and supporting documents.

10. Relationship to Our Returns & Refunds Policy

This policy covers shipping fees, processing and delivery estimates, tracking, and shipping-related issues. Returns, refunds, and returns of shipped orders are also governed by our Returns & Refunds Policy, where applicable.

Return shipping costs and other return arrangements will be handled in accordance with that policy and applicable law. Nothing in this Shipping Policy limits consumer rights that cannot lawfully be waived or excluded.

11. Contact Information

For shipping questions, delivery concerns, order changes, or complaints, contact us using the information below.

Business: Zenijarinorva
Website: https://zenijarinorva.com
Email: hello@zenijarinorva.com
Phone: +1 (386) 724-3086
Address: 19 Potomac Dr, Palm Coast, FL 32164, USA
Shipping destination: United States
Customer service hours: Monday–Friday, 9:00 AM–6:00 PM