Cancellation Policy

This Cancellation Policy explains how to request cancellation of an order placed through https://zenijarinorva.com for delivery within the United States.

1. Cancellation Before Shipment

You may request cancellation of an order that has not yet shipped by contacting us as soon as possible.

Email: hello@zenijarinorva.com
Phone: +1 (386) 724-3086

We will review the order and its shipping status. If cancellation is approved before shipment, we will cancel the order and issue a full refund of the amount paid for that order. We will not charge a cancellation fee solely for processing an approved cancellation under this policy.

Submitting a request does not mean the order has been canceled. Cancellation is confirmed only when we notify you that your request has been approved.

Nothing in this policy limits any cancellation or refund rights available under applicable law, including rights that may apply when an order cannot be shipped within the promised timeframe.

2. Orders That Have Shipped

Once an order has shipped, we generally cannot cancel it directly because it may already be in transit.

If your order has shipped or been delivered, please refer to our Returns & Refunds Policy for applicable return and refund procedures. Any rights or remedies available under applicable law remain unaffected.

3. How to Request a Cancellation

To help us locate your order, please email us with:

  • Your order number.

  • Relevant payment or order confirmation details, if needed.

  • Your cancellation request and any relevant information.

Please do not send your full payment card number or card security code by email.

We will review your request and notify you of the outcome as soon as reasonably practicable. If additional information is reasonably necessary to verify the order, we may contact you.

4. Refunds

For an approved cancellation, we will initiate a full refund of the amount paid for the canceled order, subject to applicable law.

Refunds will generally be issued to the original payment method. The time required for the funds to appear in your account depends on your bank, card issuer, or payment service provider. We cannot guarantee the exact date the funds will be posted.

If your refund has not appeared after a reasonable period, please contact us so we can help review its status.

Where applicable law requires a refund within a specified period, we will follow that requirement.

5. Requests Outside Customer Service Hours

Our customer service hours are Monday through Friday, 9:00 AM–6:00 PM local time.

Requests received outside these hours, including weekends and holidays, will be reviewed as soon as reasonably practicable during customer service hours. Because an order may ship before a request is reviewed, please contact us promptly. Cancellation cannot be guaranteed until the order status has been verified and approval has been confirmed.

6. Consumer Complaints

We aim to handle customer concerns fairly and promptly. We will respond to consumer complaints within 14 calendar days of receipt. If further investigation is required, we will provide an update on the status of the complaint and the anticipated next steps within that period.

This response commitment does not replace any shorter deadline or other obligation imposed by applicable law.

7. Contact Information

For cancellation requests, refund questions, or complaints, contact us using the details below.

Business: Zenijarinorva
Website: https://zenijarinorva.com
Email: hello@zenijarinorva.com
Phone: +1 (386) 724-3086
Mailing Address: 19 Potomac Dr, Palm Coast, FL 32164, USA
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM