Returns, Refunds & Consumer Rights Policy
At Zenijarinorva, we want you to shop with confidence. This policy explains our return and refund procedures, order cancellations, return shipping costs, and consumer rights. We are committed to transparent terms, fair resolutions, and compliance with applicable consumer protection laws.
1. Voluntary Returns
For eligible purchases, you may request a return within 14 days of delivery if you change your mind or no longer wish to keep the item.
To qualify for a voluntary return:
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The item must be in its original condition, allowing for reasonable inspection and handling.
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All included parts, accessories, and components should be returned.
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Original packaging should be used whenever reasonably possible.
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You must contact us for return instructions before shipping the item back.
Reasonable inspection or minor packaging damage will not automatically disqualify a return. We will evaluate each request based on the item's condition and applicable law.
Voluntary returns are subject to the conditions above only to the extent permitted by applicable law. These conditions do not limit statutory cancellation, withdrawal, warranty, or other consumer rights.
2. Statutory Right of Withdrawal
Where applicable law grants you a statutory right to withdraw from an online purchase, you may exercise that right within 14 days of receiving the goods, without providing a reason, subject to any statutory exceptions.
How to Exercise Your Right of Withdrawal
To exercise this right, email hello@zenijarinorva.com with your order number and a clear statement that you wish to withdraw from the purchase.
You may use the Model Withdrawal Form provided below, but using the form is not mandatory. You may also exercise your right by sending us any other clear and unambiguous statement expressing your decision to withdraw from the purchase, provided that the method is legally valid.
You must communicate your decision within the applicable statutory withdrawal period. We recommend keeping a copy of your email or written notification for your records.
Model Withdrawal Form
(Complete and return this form only if you wish to withdraw from your purchase.)
To: Zenijarinorva
Email: hello@zenijarinorva.com
I/We hereby give notice that I/We withdraw from my/our contract of sale for the following goods:
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Order Number: __________________________________
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Description of Goods: __________________________________
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Date of Order: __________________________________
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Date of Receipt: __________________________________
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Full Name of Consumer(s): __________________________________
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Email Address: __________________________________
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Postal Address: __________________________________
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Date of Withdrawal Notice: __________________________________
Signature of Consumer(s) (only if this form is submitted on paper): __________________________________
Please send the completed form to hello@zenijarinorva.com.
Alternative: Withdraw by Email Without Using the Form
You do not need to complete the Model Withdrawal Form to exercise an applicable statutory right of withdrawal. You may send us a clear statement by email using the following example.
Subject: Notice of Withdrawal – Order [Order Number]
Dear Zenijarinorva Customer Service,
I hereby notify you that I wish to withdraw from my purchase under Order [Order Number], pursuant to my applicable statutory right of withdrawal.
My order details are as follows:
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Order Number: [Order Number]
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Full Name: [Full Name]
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Date of Order: [Order Date]
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Date of Receipt: [Delivery Date]
Please acknowledge receipt of this notice and provide any necessary return instructions.
Kind regards,
[Full Name]
Send to: hello@zenijarinorva.com
A clear and unambiguous statement of your decision to withdraw may be sufficient where permitted by applicable law. You are not required to use the form above or provide a reason where the applicable statutory right allows withdrawal without giving a reason.
Official Model Withdrawal Form Reference
For reference, consumers may consult the official English text of Directive 2011/83/EU, Annex I, Part B, which contains the European Union's Model Withdrawal Form:
https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32011L0083
The European Commission also provides guidance on consumer withdrawal rights:
Return of Goods
Where an applicable statutory right of withdrawal is exercised, you must return the goods within 14 days after notifying us of your withdrawal, unless applicable law provides otherwise.
We will provide the appropriate return address and shipping instructions by email. Please contact us before shipping the item back.
Refunds for Statutory Withdrawals
Where a statutory right of withdrawal applies:
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We will reimburse all payments required by law, including the original standard delivery charge where applicable.
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Additional delivery charges resulting from your choice of a more expensive delivery method are excluded where permitted by law.
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Refunds will be made using the original payment method unless you expressly agree otherwise or applicable law requires a different arrangement.
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We will process the refund within 1–3 business days after receiving the returned goods and completing the necessary verification, or sooner if required by law.
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Applicable statutory refund deadlines will always prevail over our standard processing target.
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Where permitted by law, we may withhold reimbursement until we receive the returned goods or receive evidence that they have been sent back, whichever occurs first.
Return shipping costs: For statutory withdrawals covered by this section, Zenijarinorva will cover the return shipping costs. Customers will not be charged return shipping or return label fees for exercising an applicable statutory right of withdrawal.
This provision does not restrict any more favorable rights or remedies available under applicable law.
3. Statutory Consumer Rights and Product Defects
This section is separate from our voluntary return policy. Statutory rights apply independently of our commercial return conditions and cannot be waived or restricted by this policy.
If an item is defective, damaged, incorrectly supplied, or otherwise fails to conform to applicable legal requirements, contact us with your order number and a description of the issue. Photographs may help us assess the problem more efficiently but will not replace any evidence requirements established by law.
Depending on applicable law and the circumstances, available remedies may include:
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Repair or replacement at no additional cost.
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A price reduction or refund where legally available.
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Reimbursement of necessary shipping or other reasonable costs where required by law.
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Other statutory remedies available under applicable consumer protection laws.
Where repair or replacement is legally required, we will provide the remedy without charging the consumer for required labor, parts, shipping, or other covered costs. If repair or replacement is unavailable, unsuccessful, unreasonably delayed, or otherwise insufficient under applicable law, you may be entitled to further remedies, including a price reduction or contract termination and refund.
Two-year legal conformity protection: Where applicable law provides a minimum two-year legal guarantee or conformity period, including qualifying consumer transactions covered by applicable European consumer protection law, those statutory rights will apply. This statement does not create a universal two-year statutory guarantee for every purchase in the United States.
For verified product defects, shipping damage, or incorrect items, Zenijarinorva will cover applicable return shipping and return label costs as required by law and the circumstances of the claim.
Nothing in this policy excludes, limits, or replaces any mandatory statutory rights or remedies.
4. Order Cancellations
Before Shipment
You may request cancellation before your order ships by contacting us as soon as possible.
If cancellation is confirmed before shipment, we will refund the amount paid for the canceled order. We will send confirmation by email.
A cancellation request is not effective until we confirm it, unless applicable law provides otherwise.
After Shipment
Once an order has shipped, it may no longer be possible to cancel the shipment directly. If you no longer wish to keep the item, contact us for return instructions.
Shipment does not eliminate any statutory cancellation, withdrawal, refund, or other consumer rights that may apply.
5. Returns for Damaged, Defective, or Incorrect Items
If your furniture arrives damaged, has a verified defect, or does not match your order, please contact us at hello@zenijarinorva.com.
Please include:
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Your order number.
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A description of the problem.
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Photographs of the damage, defect, or incorrect item, where available.
After reviewing your claim, we will explain the available resolution options. Depending on applicable law and the circumstances, these may include repair, replacement, a refund, a price adjustment, or another legally appropriate remedy.
We will cover applicable return shipping and return label costs for verified product or delivery issues where required by law and under this policy.
We will not impose unsupported fees or automatically deny a claim without reasonably reviewing the relevant circumstances.
6. Return Shipping and Fees
The party responsible for return shipping depends on the reason for the return:
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Voluntary change-of-mind returns: The customer is responsible for reasonable return shipping costs, unless otherwise agreed or required by law.
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Statutory withdrawals: Zenijarinorva will cover return shipping costs for withdrawals covered by Section 2.
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Defective, damaged, or incorrect items: Zenijarinorva will cover applicable return shipping and return label costs as required by law and this policy.
For bulky furniture, we will explain the return arrangements and any customer-payable costs, where applicable, before the return proceeds. We will not impose undisclosed or unsupported charges.
No restocking fee, handling fee, or other deduction will be applied unless it has an appropriate legal basis and has been clearly disclosed where required. We will not charge twice for the same expense.
7. How to Request a Return or Refund
Step 1: Contact Us
Email hello@zenijarinorva.com and provide:
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Your order number.
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The reason for your request, where applicable.
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A description of the item and its condition.
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Photographs of damage, defects, or incorrect items, if available.
For a statutory withdrawal that does not require a reason, you do not need to explain why you wish to withdraw.
You may use the Model Withdrawal Form in Section 2 or send us another clear and legally valid statement of withdrawal.
Step 2: Review
We will review your request and respond with the applicable next steps. If clarification is reasonably necessary, we may contact you.
We aim to acknowledge and address customer complaints promptly and will provide a substantive response to a consumer complaint within 14 calendar days of receipt.
Step 3: Return Instructions
If the item needs to be returned, we will provide the appropriate return address and shipping instructions by email.
Where applicable, we will provide an electronic return label. Unless applicable law requires otherwise, please wait for our instructions before shipping the item back.
Step 4: Inspection
Upon receipt, we will inspect the returned item and verify the relevant order information. Any decision affecting refund eligibility will be explained to you, subject to applicable law.
Reasonable inspection, ordinary handling, or minor packaging damage will not automatically result in denial of a refund.
Step 5: Refund
For eligible returns, we will initiate the refund within 1–3 business days after receiving the returned item and completing verification, subject to any earlier statutory deadline.
Refunds will generally be issued to the original payment method. The time required for funds to appear in your account depends on your bank, card issuer, or payment provider.
For canceled orders that have not shipped, we will initiate the refund after cancellation is confirmed, subject to applicable law.
Nothing in these procedures requires a consumer to complete a particular form as a condition of exercising a statutory right of withdrawal where applicable law permits other valid methods of notification.
8. Refund Method and Timing
Refunds are processed in U.S. dollars to the original payment method unless otherwise agreed or required by law.
Our standard processing target is 1–3 business days after the relevant refund becomes eligible for processing and the required verification is complete.
This processing period refers to the time taken by Zenijarinorva to initiate the refund. It does not guarantee when the funds will appear in your account.
Where applicable law requires an earlier refund or establishes a different deadline, the statutory requirement will prevail.
If your refund has not appeared after the normal processing period of your payment provider, contact us so we can review the transaction.
9. Exchanges
We do not offer direct exchanges.
If you would like a different item, you may return the original item in accordance with the applicable return terms and place a new order.
If the original item is defective, damaged, or incorrect, please contact us first. Your statutory rights to repair, replacement, refund, or other remedies remain unaffected by this exchange procedure.
10. Customer Support
For questions about returns, refunds, cancellations, or complaints, please contact us using the information below.
Website: https://zenijarinorva.com
Email: hello@zenijarinorva.com
Phone: +1 (386) 724-3086
Mailing Address: 19 Potomac Dr, Palm Coast, FL 32164, USA
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM